Prestashop - 1.4 User's Guide download pdf (Page 60)

This summary of the order gives you access to:

 The status and history of the order.

 The carrier information, total weight of order, carrier chosen by

customer.

 The method of payment used, the cost of the products, and the

transportation costs.

 Various details on the ordered products.

In the "Shipping address" of the page, you can see a "G" icon: the enables

you to have Google Maps locate the address on a map.

Sending a message to your customer

In the ―New Message‖ section, at the bottom of the page, you can send a

message to your customer to give him information concerning the order, a

delay, a surprise, or keep him informed on offers and specials. This is a

key to good business.

 You can send a message by writing it in the message box.

 Pre-written message can be saved and used multiple times, saving

you the hassle of writing them over and over again. If you would

like to send one of these messages, select it from the drop-down

menu. You can further add details to the pre-written message if

needed

In both of these cases, once your message is ready, click ―Send‖. Your

customer will receive your

message in their inbox (the one indicated in their account).

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Prestashop - 1.4 User's Guide Page 60